Experience
Customer Service Agent
- Assisted international customers during their stays, answering their questions via phone call, text message and email.
- Managed the cleaning personnel for 25 vacation rental apartments located in Los Angeles, CA.
- Created daily cleaning schedules for our housekeepers and calculated their monthly payments.
- Resolved complaints from customers in a timely manner.
- Scheduled repairs with the building’s maintenance staff or with our own vendors. Followed up with customer and maintenance workers to make sure everything was solved.
- Created content for our marketing campaigns.
Customer Service Agent
- Provided customer service to clients living in southern California via phone call (up to 20 calls a day), text messages and email.
- Scheduled service appointments.
- Resolved customer’s issues in a timely manner and escalated complaints to upper management when required.
- Sold pest control products based on the client’s needs.
Case Coordinator
- Obtained new medical help for injured workers in an urgent manner. Scheduled doctor and court appointments.
- Organized and translated meetings between the attorney and the clients.
- Prepared and organized case paperwork.
Customer Service Agent
- Provided customer service to clients via phone call, regarding issues with scheduling, sales and billing.
Education
International Studies
I have a bachelor's degree in International Studies.