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Ana L
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Member since March 1, 2023

Customer Service and Assistance Expert

I am an International Studies graduate with 5 years of experience in executive assistance, customer service, sales and paralegal work. I have only worked for American companies and I am fluent in English and Spanish.

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Cancelled jobs

$0.00

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Experience

Customer Service Agent

  •  Nomad Dwelling LLC
  •  Oct 2018 - Jan 2021

- Assisted international customers during their stays, answering their questions via phone call, text message and email.

- Managed the cleaning personnel for 25 vacation rental apartments located in Los Angeles, CA.

- Created daily cleaning schedules for our housekeepers and calculated their monthly payments.

- Resolved complaints from customers in a timely manner.

- Scheduled repairs with the building’s maintenance staff or with our own vendors. Followed up with customer and maintenance workers to make sure everything was solved.

- Created content for our marketing campaigns.

Customer Service Agent

  •  Pro Pacific Pest Control
  •  Jan 2021 - Feb 2022

- Provided customer service to clients living in southern California via phone call (up to 20 calls a day), text messages and email.

- Scheduled service appointments.

- Resolved customer’s issues in a timely manner and escalated complaints to upper management when required.

- Sold pest control products based on the client’s needs.

Case Coordinator

  •  Pacific Workers
  •  Mar 2022 - Oct 2022

- Obtained new medical help for injured workers in an urgent manner. Scheduled doctor and court appointments.

- Organized and translated meetings between the attorney and the clients.

- Prepared and organized case paperwork.

Customer Service Agent

  •  Sep 2022 - Mar 2023

- Provided customer service to clients via phone call, regarding issues with scheduling, sales and billing.

Education

International Studies

  •  Autonomous University of Sinaloa
  •  Aug 2013 - May 2018

I have a bachelor's degree in International Studies.

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