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Ana P
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Member since August 15, 2023

Virtual Assistant

Hi! My name is Ana, I had the opportunity to live in Washington DC for two years and it was a fulfilling experience. I was able to improve my English to almost native, be surrounded by many cultures and take advantage of that great state with all the free museums and events.

This event had great repercussions on my career, made me learn and develop new set of skills that make me the best candidate for any job you have in mind.

My experience is focus on costumer experience, training of any kind, and work under pressure.

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Experience

Call Center Trainer

  •  Teleperformance
  •  Nov 2018 - Dec 2020

Trained and mentored new personnel hired to fulfill various roles.
Developed and implemented updating training programs for employees.
Analyzed team performance and identified opportunities for additional training.

Call center Agent

  •  Beliveo
  •  Dec 2016 - May 2018

Resolved concerns with products or services to help with retention and drive
sales.
Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns

Education

Psychology

  •  UDG
  •  Aug 2018 - Present

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