Mexico Video Resume
Experience
Customer Service Representative
I had a position in the Loyalty department. Helping customers with issues that other departments were not able to help with. De-escalating upset customers to be able to provide the information required to resolve issues and multitasking while making rapport to discover, work on and resolve problems in an environment with a short time expectation for resolutions.
Payments and Clarifications Specialist
Coordinating the delivery and outreach team regarding deferent types of
payments from participants.
Admissions Specialist
Connections between Sales, Finance and Delivery departments to ensure that the clients were correctly enrolled and paid for in order to access the programs. Fixing any issues related to out systems and contacting clients or providers when necessary.
Virtual Assistant
Working as a virtual assistant for a pain clinic in Oklahoma. Answering phones, tickets, emails and text to patients with needed information. Handling the schedule of 5 Doctors and making sure everything was updated weekly. Scheduling f/u and contacting patients with the needed information for appointments.
Interpreter
Interpreting via phone and video on calls of all kinds. From services to 911 calls.
Education
Marketing
Bachelors Degree in Marketing
Marketing and Social Media
Marketing and Social Media Program.
Digital Marketing: Customer Engagement, Social Media, Planning and Analytics
Digital program Digital Marketing: Customer Engagement, Social Media, Planning and Analytics
