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Andrea C
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Member since January 31, 2023

Customer Service Representative

I have over a year of experience in administration. I’m ready for a new challenge in a fresh company, and see this position as the perfect role. I am excited to apply my skills, and start doing meaningful things that really have an impact on others.

Besides my work experience, I’m Microsoft certified, specializing in Excel; have an advance certified English level; have taken a 3 year course of Administrative Assistance and have several Google certifications. Along with my technical skills, I’ve worked with a diversity of people in a range of roles, so I’m a true team-player, which I believe is one of the qualities that really sets me apart from other applicants. My supervisors have all praised my relationship-building and communication skills.

Finally, I love making an impact, and seeing the change for the business and work on reaching the company goals. I’m dedicated and passionate, and I guarantee that you won’t regret hiring me.

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Experience

Spanish - English Customer Service

  •  Teleperformance
  •  Sep 2021 - Dec 2022

Resolve conflicts regarding medical inquiries that the clients may have, such as schedule appointments, prior authorizations, insurance información, patient referrals, etc.

Obtain and complete prior authorizations for procedural orders. Records management, records retention processes, audit process.

Translate and explain information contained on medical documents from English to Spanish and vice versa.

Review and translate insurance policies, in order to resolve any concerns the client may have.

Administrative Assistant

  •  Jul 2017 - Dec 2018

Provide administrative assistance support through care, monitoring, registration and control of procedures, activities, documentation and requirements of the functional area.

Preparation of the payroll of the company's workers ando xonducting weekly audits.

Administrative tasks such as reports, documentations, schedule appointments, Internet software.

Manage Spreadsheet software and Word Processing software (Microsoft Office; Word, Excel, Powerpoint, Outlook, Teams and Adobe Acrobat).

Events Coordinator

  •  OCESA
  •  Oct 2019 - Dec 2019

Support in the organization of concerts.
Monitor and evaluate security during the event.

Teacher

  •  Lourdes School
  •  May 2019 - Jun 2020

Teach the subjects of English, Spanish, Mathematics, Chemistry, Calculus and Physics; online and in the classroom.

Deliver lessons globally and use audiovisual media to facilitate learning.

Provide individualized teaching to each student by promoting interactive learning.

Create educational content.

Education

Chemical Engineering

  •  UADY (Autonomous University of Yucatan)
  •  Oct 2019 - Present

In progress.
Develop and design chemical manufacturing processes.

Apply the principles of chemistry, biology, physics, and math to solve problems that involve the production or use of chemicals, fuel, drugs, food, and many other products.

High School / Preparatory

  •  UADY (Autonomous University of Yucatan)
  •  Sep 2017 - Jul 2019

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