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Verified Cecilia C
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Member since December 8, 2022

Customer Service Rep


I’m passionate about leveraging my bilingual translating, business development and customer success experience to create amazing results for customers in every line of business. From translating complex financial education books and documents to creating and managing new lines of business. Serving people is my passion and educating them on the right products to bring their dreams to life is my passion.

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Experience

Bilingual Medical Interpreter

  •  Language Line Solutions
  •  Jan 2020 - Apr 2022

As an over-the-phone English-Spanish interpreter, I work in a fast paced environment where each call presents unique challenges. Understanding the nuances from industries such as finance, medicine, telecom, insurance, and government agencies then switching between them for each call back and forth between languages without a moment’s notice. This experience has helped me build additional customer service skills and domain knowledge.

President

  •  Young Entrepreneurs Comittee
  •  Jan 2016 - May 2018

By creating and promoting written, video and in-person learning material, I helped local young entrepreneurs shape and formalize their startup ideas. By providing guidance and mentorship, we succeeded in helping over 20 new businesses form and add their products in a virtual marketplace.

Business Developer

  •  Promotora Recreativa y de Esparcimiento de la Laguna SA de CV
  •  Jan 2012 - Dec 2015

In this role, I devised and brought to completion the development of a new business unit within the company. From the inception of the project to turning it into a business plan using tools like SWOT analysis. I identified market needs from a customer’s perspective, wrote a successful government grant proposals, and performed the due diligence and legal formalities of creating and launching a new brand within the original
business.

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