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Francisco S
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Member since February 14, 2023

Maintenance Coordinator & Production Supervisor

Detail-oriented and self-motivated with advanced education in both business administration and customer service. Dedicated and results-driven with more than 20 years of experience in virtual assistant, customer service, marketing, sales, and corporate public relations. Always multitasking in high-pressure work environments. I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. Interested in working with others to achieve a certain objective on time and with excellence. Accustomed to dealing with multiple projects and priorities at the same time

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Experience

Maintenance Coordinator

  •  Real Property Management Pros
  •  Mar 2021 - Dec 2021

Performed quality assurance steps for 400+ properties to improve home repairs.

Serve as the primary point of contact for owner/resident inquiries, addressing specific questions, and directing residents to proper channels for efficient management of resolution.

Review work orders from the prior day to make corrections and reschedule appointments.

Follow up with residents to ensure their work orders have been completed to their satisfaction and in a timely manner.

Production Supervisor

  •  Datamark, Inc.
  •  Jan 2020 - Jan 2021

Managed daily activities of agents and uphold professional and ethical marketing practices.

Supervised a team of 50 agents, offering guidance and support while monitoring their performance and productivity.

Provided ongoing, timely employee reviews and documentation.

Established a high standard for productivity, quality, and customer experience.

Managed daily activities of agents and upheld professional and ethical marketing practices.

Trained team members and ensure>D proper execution of calling procedures, customer service, and sales techniques.

Direct Sales Manager

  •  Grupo DIPICSA
  •  Dec 2018 - Sep 2019

Responsible for managing and guiding the sales team in order to increase revenues.

In charge of overseeing major client accounts, recruiting and training staff, setting sales targets, and reporting to senior managers.

Established a working relationship with prospects and conducted sales presentations to new and existing clients

Created email correspondence to enhance client communication.

Increased sales by 50% within 9 months.

Project Manager

  •  Micro Aire
  •  Jan 2014 - Jun 2018

Responsible for the successful initiation, planning, design, execution, monitoring, and closure of a project

Advised upper management on marketing, sales, and design.

Consistently met deadlines with the team.

Analyzed options and then effectively strategized in regard to business goals

Public Relations and Customer Service

  •  Environmental Supply
  •  Jul 2008 - Jan 2014

Created and maintained lists of media contacts

Researched growth opportunities across media and news channels.

Lead a project team in designing and implementing a comprehensive social media relations strategy for a new line of filtration products and equipment.

As a PR professional, I managed to be at once a writer, a marketer, and a consultant.

Created media to shape public opinion of the company increasing awareness of our brand.

Education

Business Administration

  •  The University of Texas at El Paso
  •  Jun 2000 - Jun 2005

HIgh School

  •  ITESM
  •  Aug 1996 - Jun 1999

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