Experience
Maintenance Coordinator
Performed quality assurance steps for 400+ properties to improve home repairs.
Serve as the primary point of contact for owner/resident inquiries, addressing specific questions, and directing residents to proper channels for efficient management of resolution.
Review work orders from the prior day to make corrections and reschedule appointments.
Follow up with residents to ensure their work orders have been completed to their satisfaction and in a timely manner.
Production Supervisor
Managed daily activities of agents and uphold professional and ethical marketing practices.
Supervised a team of 50 agents, offering guidance and support while monitoring their performance and productivity.
Provided ongoing, timely employee reviews and documentation.
Established a high standard for productivity, quality, and customer experience.
Managed daily activities of agents and upheld professional and ethical marketing practices.
Trained team members and ensure>D proper execution of calling procedures, customer service, and sales techniques.
Direct Sales Manager
Responsible for managing and guiding the sales team in order to increase revenues.
In charge of overseeing major client accounts, recruiting and training staff, setting sales targets, and reporting to senior managers.
Established a working relationship with prospects and conducted sales presentations to new and existing clients
Created email correspondence to enhance client communication.
Increased sales by 50% within 9 months.
Project Manager
Responsible for the successful initiation, planning, design, execution, monitoring, and closure of a project
Advised upper management on marketing, sales, and design.
Consistently met deadlines with the team.
Analyzed options and then effectively strategized in regard to business goals
Public Relations and Customer Service
Created and maintained lists of media contacts
Researched growth opportunities across media and news channels.
Lead a project team in designing and implementing a comprehensive social media relations strategy for a new line of filtration products and equipment.
As a PR professional, I managed to be at once a writer, a marketer, and a consultant.
Created media to shape public opinion of the company increasing awareness of our brand.