- Worked with clients to identify their business needs and translate them into product requirements, in order to develop new features for customer services and products.

- Organized calendars and business reviews with clients, developed summary reports, and assisted in developing key metrics to be presented to the executive team.

- Design and implemented client feedback surveys as well as send mails, calendaring, and telephone communication

- Maintained client records on a daily basis, ensuring all records were up-to-date and accurate.

- Engaged clients daily to meet their needs, questions and requests.

- Spearheaded the development of annual marketing plan (baselines and metrics) by establishing the current state, creating the future state, and developing transition plan and metrics to measure progress.

- Designed an in-store campaign for Little Ceasars, Fanal, and Grupo AlEn, and Creation of "Happiness @ Work" Program for LEGO Mexico, Fanal, Josephinos Pizza, and Grupo Banregio.