Mexico Video Resume
Experience
Staffer
Main activities: Inbound calls/messages/voicemail/emails, Outbound calls/messages/voicemail/emails and Intake leads in Clio Grow Platform and SmokeBall, Customer Service, follow-up, scheduling appointments and events, submitting and downloading documents to the Worker’s Compensation Commission, filing Petitions for Expungement, and sales.
Main achievements: Management and control of the Clio Grow Platform and SmokeBall as a CRM, sales increase from October 2022 to December 2023, recognition due to my excellent customer service., files and events scheduling, handling Spanish-speaking clients, files management.
Sales and menu developer
Main activities: Contact, communication, close, and follow-up with the principal inbound restaurants interested in taking part in the app and developing their menu to appear in the app.
Main achievements: 15 new restaurants as close won in the first two weeks and 10 new menus and
corrections per week.
Assistant Manager Trainee in FD and FB
Main activities: Monitoring and assisting in front desk activities such as check-in, check-out, and checking the balance in every account, following up on the overall experience of our guests within and outside the hotel, monitoring the IHG heartbeat platform, activities with the guests in the restaurant and executive floor.
Main achievements: Better communication and good comments from international guests, work and adaptation to a different culture and language, and increased positive numbers in the heartbeat platform.
Brand Ninja
Main activities: CRM, sales, and follow-up activities with customers.
Main achievements: Success in developing 3 projects for new different customers, background in Google Analytics, Google AdWords, loyalty programs, and Facebook ads.
Administrative Assistant
Main activities: Bookings, front office activities (check-in/check-out), customer relations management, PR representative, suppliers’ relations management, accountancy, and community management.
Main achievements: Communication skills improvement, special service to international guests, increased sales, supplier change, and social media development.
Digital Marketing Specialist
Main activities: Marketing strategies and campaigns including ER relationships, tracking and managing social media and our networks.
Main achievements: Increased audience and post number through Facebook and Twitter, major impact and reach by increasing the number of likes and followers, and most importantly; more interested people and more participants in our exchange programs.
Financial Sustainability Coordinator
Main activities: Financial control of the budgets of our committee`s projects and fundraising strategies to ensure money incomes.
Main achievements: Standard process to carry out a budget, positive ROI in all our projects, capitalization of our resources, and the creation of a financial culture.
Exchange Participant
Main activities: Social internship in Brazil, collaborating in the administrative area of an asylum.
Main achievements: Documented processes, increased awareness of the asylum within its community (through social media), and Portuguese communication skills.
Volunteer at ER coordination
Main activities: Managing the university´s external relations with other enterprises and organizations, helping in PR activities, scheduling meetings with representatives, and coordinating events inside and outside the university.
Main achievements: Special cooperations enterprise-university like the implementation of special seminars carried out by the enterprises and hosted by the university and getting more students interested and enrolled in.
