Video Resume
Experience
User Support Sales Technician
My responsibilities include resolving customer problems via chats and tickets. In addition, I
troubleshoot server issues for multiple video games offered by both Nitrado and Apex hosting. I
also edit the Nitrado wiki website.
Customer Service Sales
I worked for a mortgage company in Hawaii. I'm in charge of making outbound calls to people who
have requested information about purchasing a home. I gave them all the information they
needed about purchasing a home. Once they were ready I helped them fill out a pre-application. If
they were not available I would send them a follow-up email.
Back office representative / Estimator and insurance liason
As a back-office representative, my responsibility was to be the direct line of contact for our
customers once they signed a contract for a job. I would update the customer on important info
related to the build and guide them all the way through to the end of the project. I would assist
them with payment info and also send any necessary documents needed to complete the job. As
for my responsibilities as an estimator my job was to create the estimates for our projects. I
would have to negotiate with the insurance companies in order to obtain all the necessary
components to complete the project in accordance with local and state building codes.
English Teacher
I was an English teacher at the international school of Saltillo. This was a full-time job where I
taught 4th-grade English. The international school of Saltillo is a bilingual school.
Project Manager
I was a project manager and sales executive for Roca Services LLC. I was in charge of meeting with
prospective clients, making estimates, and closing deals for new projects. In addition to my sales
responsibilities, I was also in charge of supervising the projects and purchasing the work materials.