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Joseph H
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Member since April 3, 2023

Tech Support Specialist

Hi, My name is Joseph, I’m based in Querétaro, MX, I’m 24 years old
I’m the kind of person that is always trying to solve other people’s problems, that’s why I started to like support-oriented jobs, either supporting a client directly like customer care, helpdesk, tech support, etc. or assisting someone else to do their job, like a virtual assistant, scheduler, etc.; Personally, I’ve always wanted a job where I can create or help create solutions to problems, the bigger and more important the problem is, the better.

I also consider myself someone very analytical, and I’m well-versed in planning and administrating tasks on a daily basis. I also enjoy creating art, specifically, 3D art; I love creating immersive and lovable environments.

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Experience

Tech Support Specialist

  •  RIA Money TRansfer
  •  Feb 2023 - Apr 2023

Diagnose and resolve 1st and 2nd-level technical problems related to hardware, software, and networking.
Develop scripts to facilitate day-to-day task
Use Jira to document tickets about daily events

Customer Service Representative

  •  Tata Consultancy Service | New York Life
  •  Aug 2022 - Dec 2022

Conduct life insurance appliance interviews.

Probing questions and accurate information capture

Good call pace and customer attention insurance.

Reefer Monitor Specialist

  •  CR England
  •  Jul 2021 - Aug 2022

Reefer Trailer monitoring in the USA, Using real-time
sensors to notify any possible issue to the drivers.

Actively offered 1st level mechanical assistance to dri-
vers when they encountered problems with their unit

Created and maintained a Database of trailers needing
repairs and followed up with techs

3D Enviromentalist

  •  Vaefromën Studio
  •  Aug 2020 - Aug 2021

In charge of environmental design for a 3-minute short.
Created 30+ 3D models of the environment including model, UV mapping, and shading.
Designed concept art for environments and props.

Education

Coding, Data bases and Network Analyst

  •  Universidad Tecnológica Latinoamericana en Línea
  •  Jan 2021 - Dec 2022

The associate degree provided for 75% completion of the Computer Systems Engineering bachelor degree that I'm currently about to finish.
Describing my abilities with coding, networking, and databases are sufficient to develop inside the tech field.

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