Mexico Video Resume
Experience
Live Chat Representative
Monitoring the AI chatbot activity.
Customer service: understanding of customer's intent and intervene when customer's intentions are misunderstood.
Ensure the prompt resolution of the inquiry.
Appointment booking.
Virtual Assistant
Administrative tasks.
Content creation for social media.
Email Marketing.
Event planning and coordination.
Copywriting.
Human resources (job interviews).
Communication with customers and instuctors.
Community Manager
Community Management.
Copywriting and creativity.
Social media planning
Worked in collaboration with Social Supply Co. (U.S,) managing the social media accounts for MrBeast Burger, California Pizza Kitchen, and Mechanix Wear.
Community Manager
Community Management.
Online sales and tracking.
Customer service.
Education
BSc in Communication Sciences
In a society like today, where technological development has been dizzying, there is a saturation of information and communication messages whose purpose is to commercialize ideas, services and products that are observed in a consumer society.
For this reason, it is necessary to prepare professionals who can study this phenomenon and make proposals that humanize and improve the production of content that fights for a better quality of life and a more just society.
