Experience
Content Reviewer
Analyze, curate and evaluate advertisement on the Google Search
Ads project
• Ensure logical and meaningful review of Ad/URL content
• Deliver high quality work to improve algorithm accuracy
• Reach daily/weekly target set by the project manager
Elgibility Specialist
• Review of intake forms to determine client’s eligibility for
program benefits.
● Preparing and calculating recommendations for award.
● Finalizing agreements for execution.
● Income verification forapplicants.
● Communicate directly with tenants and landlords to ensure that all
application materials have been received and vetted.
● Resolve issues identified in qualitycontrol.
● Manage production goals for the case management unit.
● Meet case management deadlines in a fast-paced work
environment.
● Collect, compile,report and maintain necessary data in
program tracking systems for statistics and reporting.
● Perform other duties as assigned.
Bilingual Customer Service Representative
● Engage directly with customers who contact us for a variety of
topics ranging from helping them shop for a new pet, to finding that
perfect chew toy, or even problem-solving when everything
doesn’t go asplanned.
● Went above and beyond to provide exemplary customer service
efforts result in being Top performance
● Help customers over the phone (sometimes other channels as
needed) with a variety of topics, primarily using our internal computer
software and systems to research solutions and document their
accounts, so being detail-oriented is critical.