Mexico Video Resume
Experience
SPA Receptionist
Coordinate Reservations with Masseusses, show and sell our service menu to walk ins.
Concierge
Clarify any doubt about the hotel facilities or services in general. Respond to guest concerns in a considerate, positive, and professional manner by showing interest and actively listening.
Concierge & Reception
Take ownership of the guest's concern and follow up until the problem is resolved to the guest's satisfaction.
Provide financial services such as accepting cash payments, accepting debit/credit card payments, or exchanging currencies. Follow established procedures to maintain balances and reconcile individually assigned petty cash.
Live Bilingual Interpreter
Always conduct myself in a courteous and professional manner (verbally) while interacting with both side clients, as I interpret their needs online.
Inhouse Sales
Maintain current knowledge of all company events and special functions by reviewing all available information with the goal of providing guests with accurate information to answer questions and handle special requests.
Invite them to have breakfast with the sales rep.
Customer Service Rep
Assist all costumers with any incident or problem they might encounter, like returning an item.
