Mexico Video Resume
Experience
Shipping Assistant & Customer Care Lead (remote)
Until August 31, 2023 – 3 years as a remote contractor for BionicGym
During that time, I’ve had the opportunity to:
- Create tech support procedures
- Create most of the customer care procedures
- Train customer service agents
- Create shipping procedures
- Keep a customer satisfaction score above 92% the whole time
Operations Manager
Within the Food and Beverage Industry, being the Operations Manager I
- Maintained the customer’s satisfaction to its peak by making sure all Servers went through a training refresh every two months
- Implemented short clear steps to turn around a non-optimal experience and end up having a happy customer coming back within 15 days
- Teaming with the Chef and Bar Supervisor, maintained the waste level to a minimum rate, which translates to lower cost and high efficiency
- Teaming with the Chef and Bar Supervisor, maintained the stock levels 15% above the average sales, which allowed better cashflow
- Handled all recruiting and training of Servers, Baristas and Bartenders
- Working with brands such as Loverde, Momo Cocina Urbana, Távolo, Cantina 39, and Papá Frijol
Market Research Analyst
Mostly working for local entrepreneurs about to open a business
- Provided quantitative and qualitative analysis for them to confirm how viable their business ideas were
- Provided quantitative and qualitative analysis for businesses wanting to relocate or open additional stores
- All Market Research studies were done using a mix of information
Education
Buiness Administration and Tourism Management
Business Administration Major with added specialty in Hotel and Restaurant Management
