Mexico Experience
Talent Acquisition Partner
✔ Work alongside senior leaders to define job descriptions and recruitment strategies that aligned with
Zendesk's goals. The focus was on building a skilled workforce that could move the business forward, while
ensuring that every candidate had an equal opportunity.
✔ Monitor the recruitment process closely, following up with candidates and keeping the ATS up-to-date.
✔ Collaborated with other departments, including HRBP, Finance, Global Mobility, onboarding, and
coordinators, to review and verify the process depending on each case.
✔ As a Talent Acquisition Partner for LATAM, recruited in Mexico and Brazil and led weekly and daily
stand-ups with stakeholders from the USA and Europe. Through these meetings, I fostered a culture of
collaboration and open communication, which allowed us to achieve great things together.
✔ Overall, my goal was to ensure that every candidate felt valued and supported throughout the recruitment
process, while building a skilled workforce that could drive Zendesk's success.
Recruitment Professional/Talent Acquisition Partner LATAM: Executive Recruitment
✔ Leader of various squads and projects, this role involves managing diverse aspects such as
Process&Tools, Engagement with the Latin-American team, and Skills and Benchmark sales & consulting
positions.
✔ Responsible for defining innovative ways to recruit executive positions such as Solution Architects
(Salesforce, Cloud, SOA, BSS/OSS, etc.), Infrastructure Specialists, BDE, Account Managers, and Client
Technical Specialists.
✔ Monitor the complete recruitment process and provide consultancy to managers, heads of business units,
and directors for the management of economic offers.
✔ Participation in two agile methodology projects and also provide guidance and coaching to colleagues
within the TA in MX and CR.
✔ Design and deliver courses to my team and other teams in the TA as well.
✔ Responsible for all recruiting and staffing programs and activities related to the attraction, selection, hiring,
and on-boarding of talent into IBM.
✔ Work closely with IBM managers to develop a workforce with the critical skills required to drive the
business forward.
✔ Responsible for ensuring that talent processes comply with appropriate business controls or
initiating/maintaining immigration statuses.
✔ The position involves recruiting executive positions for Latin America, which includes countries such as
Brazil, Costa Rica, Argentina, Mexico, Colombia, Chile, etc.
Talent Acquisition Partner
✔ Business Unit Focal: Cloud & Cognitive Software (GLMKT, Security and Cloud).
✔ Monitor the end-to-end recruitment process.
✔ Provide consultancy to managers on how to manage economic offers.
✔ Analyze recruitment metrics for the Business Unit.
✔ Participate in 7 projects under the Agile methodology, including USAA, NASCO, C2C of Infoware in Citi
Banamex, GTS Sales, GTS Krogger (2 Sprints), Garage, CEMEX (2 Sprints).
✔ Develop business cases for hot positions.
✔ Present hiring volume with managers of each BU every half.
✔ Monitor the recruitment process at the LATAM level using the TA Agile Platform.
✔ Coach colleagues within the TA team to obtain the IBM Agile Explorer Badge.
Talent Acquisition Associate
✔ Recruit IT professionals in the Latin America region with expertise in Unix, Windows, Java, PM, Cobol,
Websphere, and Software Architecture.
✔ Collaborate with internal and external clients to coordinate interviews, identify candidates, and manage
recruitment efforts for strategic accounts.
✔ Posted vacancies on job boards and social media platforms and utilized various recruitment sources to find
top-tier candidates.
✔ Provided timely and constructive feedback to candidates and developed effective recruitment processes to
optimize the recruitment process.
✔ I have been involved in a high-profile project within the banking sector at the LATAM level
IT Recruitment Specialist
✔ Experience recruiting IT professionals such as Programmers, Analysts, and Administrators. My expertise
includes .Net, Java, Cobol, BPM, Unix, Oracle, and J2EE.
✔ Coordinate scholarships and conduct interviews with clients and stakeholders.
✔ Have direct dealings with Managers, Directors, and Partners, and coordinate recruitment for strategic
accounts.
✔ Attend meetings to survey, analyze, and define candidate profiles.
✔ Monitor internal metrics, attend recruitment fairs and give corporate presentations at universities.
✔ Provide feedback to candidates, post vacancies on different job boards, and manage other sources and
means of recruitment such as LinkedIn, Facebook, and referrals.
✔ Develop and design new processes
IT Recruitment and Selection Analyst
✔ Recruitment and selection of the following profiles in IT: Programmers, Analysts, Programmers Analysts,
Server Administrator, Telecommunications, SAP (SD, FICO, FI, HCM)
✔ Technologies in which I have recruited are: .Net, Java, ITIL, Sharepoint, SAP, Visual Basic, PHP, Unix,
Oracle (Functional: Finance, Manufacturing), JDE (Manufacturing and Finance), Siebel, Support,
Administrators of servers (Unix, Linux, AIX), J2EE, Database administrators (DB2, Informix, Oracle, SQL),
Mainframe, WAS, Websphere, CISCO, Telecom (networks).
✔ Responsible for six clients / accounts: direct contact with the client, follow-up of vacancies, verification of
areas of opportunity and strengths of the company and the client, validation of metrics.
✔ Application of psychometric tests through Software (Evaluatest) and techniques according to the level and
the client.
✔ Preparation of curriculum formats for the client and coordination of interviews with the client / leader,
request for feedback on the selection process with the client.
✔ Follow up on scheduled interviews with the client (before, during and after the interview).
✔ Monitoring of contracting processes.
✔ Preparation of daily reports in the internal system and weekly statistics.
✔ Management of other sources and means of recruitment such as: Linked In, Recommended, look for
candidates in job boards, portfolio exchange, MSN, Skype.
✔ Recruitment of personnel at the national, metropolitan and international region; and for profiles with an
advanced level of English.
✔ Negotiation with both clients and candidates, management of quotes (gross salary proposals, free and
company cost).
✔ Management of vacancies under contract for specific periods (minimum hiring time 1 month) and
undetermined, by Payroll, Professional Services and mixed scheme.
✔ Verification of validity and status of the candidates.
Resource Management
✔ Experience recruiting for various IT positions, including Programmers, Analysts, Programmers Analysts,
Server Administrators, Telecommunications, and SAP (SD, FICO, FI, HCM).
✔ Recruiter for a wide range of technologies, such as .Net, Java, ITIL, Sharepoint, SAP, Visual Basic, PHP,
Unix, Oracle, JDE, Siebel, Support, Administrators of servers, J2EE, Database administrators, Mainframe,
WAS, Websphere, CISCO, and Telecom.
✔ Work with six clients/accounts and maintain direct contact with them, monitored vacancies, identified areas
of opportunity and strengths of the company and the client, and validated metrics.
✔ Employe psychometric tests through software (Evaluatest) and other techniques based on the level and
needs of the client.
✔ Prepared curriculum formats for clients and coordinated interviews with the client/leader, followed up on
feedback on the selection process, and monitored the contracting processes.
✔ Monitored and reported on scheduled interviews with clients and prepared daily reports in the internal
system and weekly statistics.
✔ Managed recruitment from various sources, such as LinkedIn, Recommended, job boards, portfolio
exchange, MSN, and Skype.
✔ Recruit personnel at the national, metropolitan, and international level, and for profiles with advanced levels
of English.
✔ Negotiate with both clients and candidates, manage quotes, and manage vacancies under contract for
specific periods and undetermined periods.
✔ Verified the validity and status of the candidates.
Human Resources Assistant
✔ Provide recruitment and selection services for IT profiles such as Programmers, Analysts, Server
Administrators, Testers, Security Analysts, Business Analysts, and IT Managers, also specialize in
recruiting for SAP and other technologies such as .Net, Java, Cobol, ITIL, Sharepoint, C ++, Visual Basic,
PHP, Unix, Oracle, and CISCO.
✔ Post vacancies on different job boards, manage other sources and means of recruitment, and provide
personalized communication with candidates.
✔ Conduct interviews, provide psychometric tests, and prepare files.
✔ Recruit for other profiles such as Sellers, Recruiters, HR Analysts, and BPO Managers.
✔ Provide daily reports and weekly statistics to ensure that we are meeting our clients' needs and expectations.
Education
Psychologist
Labor Psychologist
