I’m a Bilingual Customer Service Representative / Virtual Assistant, dedicated to providing great customer service. I can establish and maintain excellent communication and relationships with clients. I’m able to identify customer needs and deliver effective solutions to all problems. I also have excellent time management skills and knowledge of the customer service industry. I’m hardworking and career-oriented. I’m Passionate about promoting lasting customer satisfaction by delivering quality service and support. I’m Proficient in customer service best practices and related skills like active listening, asking probing questions, and demonstrating empathy statements. I Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.