Collaborated directly with the CEO in strategic decision-making and defining the company's vision and mission; actively participated in identifying growth opportunities and diversification, leading innovation projects and programs; collaborated with the HR team to develop policies and procedures ensuring a positive and productive corporate culture; conducted data analysis and financial reporting to inform decision-making and improve company process efficiency; collaborated with lawyers and legal advisors to develop proposals and quotes, and coordinate the delivery of legal services and products to clients; monitored client satisfaction and retention, ensuring a high rate of customer retention and loyalty.

Overseeing daily operations and leading the local team to ensure efficient service delivery. Effectively communicate with the national team to align strategies and goals, contributing to increased occupancy and profitability through implemented marketing strategies. Collaborate across internal departments to optimize processes, reduce costs, and enhance service quality. Actively participate in strategic planning to ensure long-term business center viability.