Mexico Video Resume
Experience
Director of Services and Business Solutions
Team leader, responsible of ERP/MES implementation projects for the Manufacturing industry in LATAM, suppliers’ relationship management, project management, delivery management, support to the commercial area in both, presale and sale processes, budget management.
Main achievements: Sales growth, pipeline growth, closure of projects that were more than 1 year behind schedule, pastdue portfolio recovery, definition of Incident Management process based on ITIL, implementation of ITSM software (iTop) for support services.
Sr. Manager
● Service Delivery Sr. Manager (Feb 2022 – Sep 2022)
AMS delivery management (SLA/KPI, CSAT), incident and problem management using ServiceNow, resource allocation, team leader.
Main achievements: Increase on SLA compliance (from 95% to 98%) for a support contract of ~120 applications (On-Premise and SaaS), leading a team of 60 support analysts in Argentina, Brazil, and Mexico. Attrition reduction in the support team, addition of new services to the support scope.
● Webcast Manager - Digital Services (Aug 2020 – Mar 2022)
Project management, product management (ON24)
Main achievements: 100% of projects (webinars in ON24 platform) delivered on time.
● EAS non-SAP Practice Lead for Mexico (Jul 2021 – Feb 2022)
Hiring manager, delivery management
Main achievements: Attrition reduction, addition of new clients to non-SAP support services.
● Support - Infrastructure Lead / Manager (Jul 2018 – Aug 2020)
Oracle Retail applications administrators lead, coordination of support activities, project management, release management, incident management using ServiceNow.
Main achievements: Implementation project delivered on time, post-implementation support and knowledge transfer to offshore team to continue with the support services.
Applications Manager
Project management, strategic alliances management, support to the commercial area in both, pre-sale, and sale processes, responsible of Oracle ERP Cloud implementation projects, delivery management.
Main achievements: Creation of Business Solutions area from scratch. Negotiation with Oracle for being an implementation partner for ERP solutions.
Senior Consultant
Installation, configuration and patching of Oracle Retail applications, Oracle databases and Oracle application servers. Integration of Oracle SSO with Oracle Retail applications, problem solving, performance tuning.
Projects
✓ OXXO (SIA): Oracle Retail RDF, RO and AIP v14 implementation
Sr. Technical Infrastructure Consultant / Lead
Lead infrastructure team during the projects, project management, release management, analysis and design of technical infrastructure solution to support both, production and non-production environments for Oracle Retail applications. Installation, configuration and patching of Oracle Retail applications, Oracle databases and Oracle application servers. Integration of Oracle SSO with Oracle Retail applications. Problem solving, performance tuning, support.
Projects
✓ Gordmans (USA): Oracle Retail MOM Suite v12 implementation
✓ Almacenes SIMAN (El Salvador): Oracle Retail MOM Suite v13 implementation
✓ Rogers (Canada): Oracle Retail MOM Suite v14 and Oracle Single Sign On 11g implementation
Main achievements: Successfully delivered 100% of project tasks assigned to me, always on-time. Knowledge transfer to client team.
Principal Consultant
Analysis and design of technical infrastructure solution to support both, production and non-production environments for Oracle Retail applications. Installation, configuration and patching of Oracle Retail applications, Oracle databases and Oracle application servers. Problem solving, performance tuning.
Projects
✓ Waldos Dollar Mart (México): Oracle Retail MOM v12 Implementation
✓ Farmatodo (Venezuela): Oracle Retail MOM suite upgrade from v11 to v12
Main achievements: Finish the analysis, design and implementation of infrastructure solution that was delayed/pending for months before I joined the team at Farmatodo.
Database Administrator.
Responsible for administering and patching Oracle 8i, Oracle 9i and Oracle 10g databases in both, Unix and Windows environments. Application Administrator (Siebel). Release Management.
Projects
✓ Axtel
Applications and Databases Area Manager / DBA /AppAdmin
● Applications and Databases Area Manager. Nov 2005 – Jun 2007
Databases and Applications administration area lead. Project management, release management, incident management, definition of policies and procedures for managing applications.
Projects
✓ Rollout Retek RMS and RDM v10
✓ Rollout Oracle EBS v11.2
● Database and Applications Administrator. Oct 2002 – Nov 2005
Oracle Databases administration: 8i, 9i. Oracle applications administration: e-business suite, Oracle Retail (formerly Retek) RMS, RDM, RIB. Middleware administrator: WebMethods 4.6 and 6.1. Release management, incident management, performance tuning.
Projects
✓ Retek RMS, RDM and RIB v10 implementation
✓ Oracle EBS v 11.2 implementation
Main achievements: Participation in one of the most important IT projects in OXXO history where after 3 years as DBA and AppAdmin, I was promoted to area lead with 10 people in my team. Our team supported the most critical applications for OXXO's operation.
System Analyst
Software analysis and software development using Oracle PL/SQL, Oracle Forms and Oracle Reports.
Projects
✓ Alestra: Reports development using PL/SLQ
✓ Cigarrera la Moderna: Analysis, design, and development of tobacco producer’s portal
✓ Oxxo: Forms development
Developer.
Software analysis and software development using Oracle PL/SQL, Oracle Forms and Oracle Reports. Application Administrator (Banner).
