• Provide initial set-up and ongoing training for e-Moneyger to corporate clients

• Facilitate communication between clients/SMBC

• Perform analysis & research

• Support the Japanese and Asian Corporate Banking Department “JDAD"

• Administrative support

• Coordination of outpatient services

• Coordination of inpatient services

• Coordination of ambulances (land and air)

• House calls and hotel visits

• Coordination of labs

• Coordination of office visits

• Access to contracted providers

• Out-of-network cost containment

• English translation of clinical information

• Case follow-up every 24 hours (clinical and financial)

• Deliver extraordinary customer care by responding to questions concerning
customer accounts in a fast-paced, structured customer care environment

• Grow and nurture customer relationships on every interaction that results in
measurable customer value

• Document necessary account information and offer custom solutions that
benefit the customer

• Deliver extraordinary results measured by customer satisfaction, effectiveness,
efficiency and quality