Mexico Experience
Customer Service
● Provided information to an estimated customer flow of 100+ students/parents about enrollment requirements, fees, admissions documents, registration for classes.
● Ensured customers received clear guidance and documentation to enroll to our school future matters in the process of enrollment.
● Conducted 50-70 Collection calls for registration fees, monthly tuition, and graduation fees.
● Generated budgets or estimate payment fees depending on the program/course requested by parent/student
● Created payment plans for selected students.
Production Planner
● Prepared 25-40 production schedules for prime material customer orders.
● Established sequence and lead times of each operation to meet shipping dates according to customers’ orders.
● Created reports detailing anticipated production goals.
● Communicate with production supervisors on material status as well as with other
internal departments to expedite the movement of the order.
● Kept track of the production line to ensure the process of the orders ran effectively and on a timely matter.
● Contact customer service representatives of the client to make sure we succeeded with the orders.
Administrative assistant
● Performed interviews for different research organization projects
● Collected/Gathered information from the interviews to elaborate reports.
● Assisted in main office and clerical duties, such as answering phone calls, delivering messages and letters to staff, greeting office visitors, and making appointments for staff members.
