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Sara F
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Member since January 9, 2023

Senior Customer Experience Agent

The main areas of interest are HR, logistics, marketing and commerce and also I found really interesting the roll of assistant so I can learn new things.

 

Aptitudes and Knowledge

APTITUDES

-ADAPTABILITY

-EASE FOR LENGUAGES

-DISCIPLINE

-TEAMWORK

-PROACTIVE

KNOWLEDGE

– SAP

-MICROSOFT OFFICE

-INCONTACT

-SALES FORCE

-CONEXIOM

– KNOWLEDGE ON LOGISTICS, IMPORT AND EXPORT LAWS, BUSSINESS ADMINISTRATION, ETC.

– PRODUCTS OR MATERIALS REPORTS SEND BY A PACKAGING COMPANY OR SEND TO THEM

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Ongoing jobs

0

Completed jobs

0

Cancelled jobs

$0.00

Total earnings

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Experience

| SR. CUSTOMER EXPERIENCE SPECIALIST

  •  HONEYWELL
  •  Aug 2021 - Aug 2022

Area: MEDIA
Activities: My roll consists mainly of order entry process; I received orders from Canada and EEUU
customers via Sales Forces and they are process through CNXM to SAP in which we make sure that
all the information provided by the customers is correct and complete.

We follow up to our customer via Sales Forces, by email and a few occasions via Telephone. And we
co-work with the Fairfield team in United States, Credit Reps from Mexico and USA, Sales, logistics
and production area.
Achievement: Reduce the time of order process and order assignation. Work as a backup from
important accounts as Home Depot, Amazon, ZF, etc., assist in improvement process to avoid gaps

CUSTOMER SERVICE AGENT

  •  ARIIX
  •  Apr 2021 - Jul 2022

Activities: I worked in Customer Service Support Area, giving support to clients/representatives,
mainly in the deliveries of the products.
I collaborate with Operations area, making reports and following up the products that arrived
damaged, incomplete or haven´t been deliver or with incidents. Also, I make sure that all clients
received they products on time and in good conditions
Achievement: Logistics area improvement, implement an excel report to have more control of the
orders and packages missing or not p

INTER

  •  Honeywell
  •  Feb 2018 - Feb 2019

Activities: I worked at HRS in EFM team, scanning, reviewing and archiving the personal records of
employees, being in contact with HR of Citadella, Elster and MTY.
Achievement: Create a better method to have control of the employee´s folders and implement an
excel report in which we can verify that all important employees documents.

VOLUNTEER

  •  RADIANS
  •  Jun 2016 - Jun 2016

Area: Accountability
Activities: I worked at Radians Company, in Memphis Tennessee on the accountability area, filing,
scanning and supervising that the Official and important documents of the companies with which
Radians have agreement were in order and each one with its Corresponding certificates

ASSITANT

  •  MARKETING ADVISORS
  •  Jan 2015 - Feb 2015

Area: Marketing
· Activities: Perform a Marketing plan which consist of create a logo, slogan, media promotion, etc

VOLUNTEER

  •  RADIANS
  •  Jul 2014 - Jul 2014

· Area: Logistics and packeging
· Activities: Main activities develop were supervising that the product and its packaging were in good
condition, at Radians Company in Reno, Nevada

Education

Bussiness Administration in Quality and Production

  •  UNIVERSIDAD TECMILENIO
  •  Oct 2019 - May 2021

I studied a master degree on quality and productivity, I learned from administration, finance, quality standars and methods to verify the needs and debilities from a company.

INTERNATIONAL BUSSINESS AND COMMERCE

  •  Escuela Bancaria y Comercial
  •  Feb 2015 - May 2019

I studied international bussiness and commerce, because I found it a really interesting career, the main classes that I have were logistics, quality, international agreement, customs, administration, marketing, finance and accountability.

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