Mexico Video Resume
Experience
Logistics Coordinator
Help with the positioning of the company in the Pacific area, we’re a company that is one of the pioneers in inclusivity throughout Mexico. I must confirm and supervise the installation of tactile pavement in different stores and government facilities to provide a different service for handicapped people, in this case, blind people. I must check from the moment we have the project confirm our arrival, documents needed, any changes, and decision-making in the field to fulfill the client's needs and solve any issue that might affect the result.
Sales Liner
Developed and delivered engaging sales presentations to convey product benefits; Expanded customer base and boosted profit within product line; Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Administration Manager
Examined tellers' reports of daily transactions for accuracy; Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services; Reviewed operational and security reports to identify possible hazards or security breaches; Completed highly accurate, high-volume money counts via both manual and machine-driven approaches; promoted bank's products and services by consistently cross-selling to customers.
Bank Teller
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services; Educated customers on the use of banking website and mobile apps; Counted and packaged currency and coins; Turned in excess cash to maintain drawer security; Processed customer transactions promptly, minimizing wait times.
Administration Manager
Learned and applied preferred systems for scheduling, purchasing, and problem-solving; Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving; Supervised hiring processes and vendor relationships to maintain smooth operations for the company; Updated reports, managed accounts and generated reports for company database; Logged reports, expenses, receipts, and sales in company database; Improved customer service and telecommunication skills to build lasting relationships.
Reservations Assistant
Arranged for group hotel bookings in collaboration with the sales department for weddings and special events; Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle; Provided followed through on all calls with confirmations and dissemination of requested information; Provided customers with information about availability and pricing; Handled billing information over the phone; Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Subscriptions sales manager
Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals; Established strong relationships with major accounts and key decision-makers to increase sales in designated territory; Directed sales support staff in administrative tasks to help sales reps close deals; Forecasted sales and established processes to achieve sales objectives and related metrics (telemarketing and door to door)
Foreigners Personal Banker Jr.
Established new accounts for high net-worth individuals and serviced existing accounts to maximize revenue; Networked to increase client base and encourage existing clients to expand financial portfolios; Promoted financial products by maintaining excellent service offering knowledge; Expanded client base by promoting new financial products; Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services; Processed customer requests for statements, ordering additional checks and updating customer personal information in database; Identified and investigated variances to optimize financial plans and forecasts.
Customer Service Agent
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements; Actively listened to customers' requests, confirming full understanding before addressing concerns; Monitored company inventory to keep stock levels and databases updated; Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Sales manager (intern)
Helped sales professionals maintain customer relationships by making follow-up calls to recent buyers; Qualified incoming team marketing and sales leads to assist with prospecting new contacts; Managed customer expectations and helped navigate sales processes; Helped organize sales events and meetings and set up spaces; Organized company files and created support system to decrease workload and increase productivity; Tracked, measured and reported on trends for sales team analysis and decision making; Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue; Contacted customers to immediately find resolutions for escalated issues.
Front desk Receptionist
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel; Maintained files and records by implementing effective filing systems that boosted efficiency and organization; Used internal software to process reservations, check-ins and check-outs; Contacted housekeeping staff and maintenance department to resolve issues with guest rooms; Collected room deposits, fees and payments; Introduced customers to resort amenities with pleasant and helpful demeanor; Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout; Resolved customer issues quickly and notified supervisor immediately when problems escalated; Kept accounts in balance and ran daily reports to verify totals.
