Mexico Experience
Program Sales Manager
Experienced Program Coordinator specializing in J1 visa programs for Mexican students, including Summer Work Travel, Camp Counselors, and Internships. Skilled in public relations, university partnerships, and managing operational processes for visa applications and sponsorships. Proficient in guiding participants through the visa and travel process, ensuring compliance and timely documentation. Adept at program logistics, payment follow-ups, and client sales to deliver seamless program experiences.
H&L Coordinator
As an H&L Coordinator at a summer camp, I was responsible for organizing and supervising a multicultural team throughout the summer season and at corporate events. My daily tasks included coordinating activities, ensuring effective communication among team members, and delivering excellent service to guests. I also managed event logistics, making sure every detail was covered to provide a memorable experience for participants while maintaining high standards of quality and efficiency.
Kitchen manager & cook
My experience at a summer camp in the USA began in 2012 as a general assistant, where I developed foundational skills in cooking and food service management. In 2014, 2015, 2016, and 2017, I had the opportunity to grow professionally and take on roles as a cook and later as the kitchen manager. In these positions, I was responsible for meal preparation, inventory management, overseeing kitchen staff, and ensuring compliance with food safety and hygiene standards. This experience allowed me to strengthen key skills such as organization, teamwork, and the ability to manage operations under pressure while maintaining a high standard of service quality.
Service Desk Agent
Provided first-line technical support to students, faculty, and administrative staff at the Universidad de las Américas Puebla (UDLAP). Responsibilities included troubleshooting hardware, software, and connectivity issues, managing service requests, and assisting with the use of institutional platforms and technological tools.Agente de IT Service Desk Proporcioné soporte técnico de primera línea a estudiantes, profesores y personal administrativo en la Universidad de las Américas Puebla (UDLAP). Mis tareas incluían resolver problemas relacionados con hardware, software y conectividad, gestionar solicitudes de servicio y brindar asistencia en el uso de herramientas tecnológicas y plataformas institucionales. IT Service Desk Agent Provided first-line technical support to students, faculty, and administrative staff at the Universidad de las Américas Puebla (UDLAP). Responsibilities included troubleshooting hardware, software, and connectivity issues, managing service requests, and assisting with the use of institutional platforms and technological tools.
Corporative Accounts Customer Service
At Telcel, I began my career in the prepaid campaign, which provided me with a strong foundation in customer service. I later transitioned to the corporate accounts campaign, where I was responsible for quoting equipment through the company’s internal programs, managing service requests, and supporting businesses with over 200 lines. This role allowed me to refine my skills in client relationship management, as well as handling high-volume emails and calls. Additionally, I developed key competencies in problem-solving, time management, and working under pressure, consistently maintaining a results-driven approach and prioritizing customer satisfaction.
Customer service agent
As a customer service agent at the IMSS call center, I provided technical support to employers and accountants regarding registration and deregistration systems, as well as tax payments. I also assisted policyholders with appointment scheduling, program information, and complaint resolutions. This role required strong problem-solving skills, attention to detail, and the ability to communicate complex information clearly. Additionally, I developed resilience under pressure, multitasking abilities, and a customer-focused approach to ensure efficient and accurate service.
Education
Law and Social Sciences Bachelor Degree
As a Law graduate, I have developed strong analytical and critical thinking skills, allowing me to interpret and apply legal principles effectively. My education has equipped me with expertise in legal research, case analysis, and problem-solving, essential for navigating complex legal matters. I have also honed my communication and negotiation abilities, which are crucial for advocacy and dispute resolution. Whether in litigation, corporate law, or public service, I am prepared to provide strategic legal guidance and uphold justice.
