Mexico Video Resume
Experience
Virtual Assistant
As a Scheduler, I managed the daily and weekly schedules for BCBAs, technicians, and learners. I coordinated session times, matched staff with appropriate cases, and adjusted schedules quickly when cancellations or changes came up. I made sure every provider had a clear, organized schedule and that families were consistently supported.
Because of my performance, I was promoted to an HR Assistant, where I also took on the role of Billing Specialist. In this position, I handled payroll, processed invoices, verified insurance coverage, and maintained accurate digital records. I tracked outstanding balances, followed up on missing information, and ensured all financial data was precise and up to date.
I also organized and protected confidential records, always following HIPAA guidelines. I communicated effectively with staff, patients, and families to answer questions, resolve concerns, and keep operations running smoothly. In both roles, I relied on strong organization, attention to detail, and clear communication to support the team and maintain a high standard of accuracy across scheduling, HR, and billing functions.
Customer service representative
As a Customer Service Representative in a call center, I handled high volumes of inbound calls, assisting customers with questions, account issues, billing concerns, and service requests. I listened carefully to understand their needs, provided accurate information, and walked them through solutions step-by-step to ensure a positive and efficient experience.
I documented each interaction, updated customer accounts, and followed company policies to maintain accuracy and professionalism. When situations escalated, I stayed calm, de-escalated concerns, and worked toward resolving the issue quickly and respectfully.
Along with my daily responsibilities, I also trained new agents. I taught them proper call handling, system navigation, documentation standards, and customer service best practices. I guided them through real scenarios, answered their questions, and helped them build confidence on the phones.
In this role, I relied on strong communication, multitasking, patience, and problem-solving skills to support customers and contribute to a smooth, high-performing call center environment.
Patient Access Representative III
As a Patient Access Representative III, I managed advanced registration and patient support to ensure smooth and accurate access to care. I greeted patients, verified demographics, and confirmed insurance coverage, deductibles, and copays. I also submitted claims, collected payments, and provided patients with clear financial guidance so they could understand their costs and payment options.
I handled both routine and complex cases, worked closely with clinical teams, and made sure every authorization, referral, and document met compliance and billing standards. I assisted patients in person and over the phone, answered questions about appointments and benefits, and resolved issues professionally and efficiently.
In this role, I also trained staff on proper data handling, accuracy standards, and workflow processes. I ensured full compliance with confidentiality requirements and HIPAA guidelines at all times. I relied on strong communication, attention to detail, and the ability to multitask in a fast-paced environment to deliver a positive patient experience while supporting smooth hospital operations.
Concierge
As a Concierge at Sharp Mesa Vista Hospital, I served as the first point of contact for patients, families, and visitors. I greeted everyone as they arrived, helped them check in, and guided them through the hospital’s procedures and visitation policies. I made sure people felt supported and understood, especially during moments that were emotional or stressful.
I provided directions to different units and departments, assisted with visitor badges, managed incoming calls, and helped coordinate patient pick-ups and drop-offs. I also supported the staff with administrative tasks whenever needed. My goal was always to provide clear information, maintain a calm and welcoming environment, and make each person’s experience as smooth as possible.
In this role, I relied on strong communication, empathy, and professionalism to ensure everyone who walked through the doors felt cared for and respected.
Teller
As a Wells Fargo Teller, I provided friendly, accurate, and efficient service to every customer who approached my window. I handled daily transactions such as deposits, withdrawals, check cashing, and payments while following all bank policies and security procedures. I verified identification, protected customer information, and double-checked my work to ensure accuracy.
I greeted customers warmly, answered their questions, and helped them understand their account options. When I noticed a customer who could benefit from additional services, I referred them to the appropriate banker. I also balanced my cash drawer at the end of each shift and resolved basic concerns to keep things running smoothly.
In this role, I used strong attention to detail, clear communication, and a positive attitude to support customers and maintain a professional banking environment.
