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Verified Ingrid S
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Member since October 20, 2025

Assistant

Bilingual and detail-oriented professional with over 3 years of experience in high-paced, communication-driven roles. Skilled in English–Spanish translation, cross-cultural communication, and delivering clear, accurate information across diverse platforms. Recognized for adaptability, strong organizational skills, and a proactive approach to problem-solving.

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Experience

Translator (Freelance)

  •  CIQ - UAEM
  •  Sep 2023 - Mar 2025

- Collaborated with a chemistry Ph.D. researcher to translate scientific journals and technical articles from English to Spanish.
- Ensured accurate translation of complex terminology, preserving scientific meaning and context.
- Supported publication and presentation efforts by reviewing translated content for clarity and consistency.

Customer Experience Representative

  •  Teleperformance
  •  Apr 2020 - Jul 2023

- Delivered high-quality customer support, ensuring satisfaction and positive service experiences.
- Handled orders, complaints, and inquiries with empathy and efficiency.
- Contributed to team performance goals in a fast-paced environment.
- Resolved complex customer issues swiftly, enhancing client satisfaction and promoting loyalty within the company.
- Fielded customer feedback and collaborated with restaurant partners to streamline order processes, reducing response time and improving service reliability.

Laboratory Intern

  •  CIQ - UAEM
  •  Jan 2018 - Jun 2019

- Conducted chemical synthesis and research under the supervision of faculty.
- Managed experimental procedures and contributed to data analysis.
- Gained practical laboratory experience in a professional research setting.
- Assisted in the development of novel organometallic compounds, collaborating with a multidisciplinary team to achieve research objectives.
- Managed schedules, inventories and email inboxes.
- Redacted and corrected detailed reports.

Education

Nano-chemistry and Molecular design

  •  Universidad Autónoma del Estado de Morelos
  •  Aug 2014 - Jun 2019

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