Mexico Video Resume
Experience
Customer Service Agent
*Managed National and international accounts.
*Oversaw transactions for purchases and helped clients complete their purchase.
*Received calls and answer questions about shipping, arrival date and product replacement when the item arrived damaged.
*Excelled at conflict resolution, solving customer complaints.
Customer Service Agent
*Provided support to end users with thecnical problems.
*Helped troubleshoot problems across both softwares
(iOS and WIndows operating systems.
*Provided assistances for queries and issues related to software and hardware.
*Hosted video meetings to help clients find and use certain apps on their computer.
Customer Service Manager
*In charge of training agents.
*Responsible for professional workflow and good work environment for the CS Agents.
In charge of calling and emailing clients to make sure they were available for meetings.
*Resolve customer concerns when agents couldn’t.
Education
Digital Communications
Bachelor's degree in digital communications.
