Mexico Video Resume
Experience
Sales Manager
Assisted the sales team, following up on their leads, identifying customer needs, building product proposals, meeting remotely with potential clients, closing deals. Followed on due payment collection and assisted with product/services final delivery to client..
Customer Success/Project Implementation Manager
Remote Team Member. Responsible to develop positive customer experience, maintained close communication with our clients, tailored solutions and customized their projects. I designed questionaries, developed templates, filled state and federal forms; created company documents, and manuals, met with clients to explained documentation and offered upscale services.
Operations Assistant/Project Manager Assistant
As remote operations assistant, I answered phones, redirected calls, and voice mails; provided relevant information to residents, helped the maintenance department scheduled maintenance requests with vendors, oversaw the company’s organizational processes and recommended possible improvement. Assisted the human resources team in the recruiting and hiring process, I also was involved in the instruction and training of new remote employees. Aided implementation of policies and strategies to improve productivity and efficiency levels aiming to build and maintain an enjoyable company culture. On the Project Manager Assistant remote role, I helped the Turn department, with the tech logs, captured invoices, up loaded videos and documents, scheduled techs, purchased materials, call vendors, generated daily reports, updated property status on different systems, generated daily reports.
Resident Service Coordinator
Remote Team Member. Ensured wellbeing and satisfaction of residents, established open and efficient channels of communication to address inquiries and concerns. Reviewed and promoted lease renewals, provided support to residents, managed evictions and lease violations with a compassionate approach and unwavering professionalism. Navigated complex situations to collect delinquent balances, sewage bills and maintenance request. Delivered outstanding service to maintain great resident experience.
Production Manager Machining Shop
Planned and organized production schedules, resource requirements, estimated and negotiated budgets and timescales with clients and managers, ensured health and safety regulations, determined quality control standards, oversaw production processes, authorized, and ordered the purchase of materials, supervised tools, and raw materials depot, organized the repair and routine maintenance of production equipment. Met with clients. Designed special pieces and parts. Worked with the administration to ensure resource management, working procedures, health and safety issues, information safe-ward and confidentiality protocols, supervised work, and arranged training sessions.
Designer
Designed and digitalized pieces, parts and tools for laser and plasma cutting. Budgeted material requirements, calculated cutting time.
Office Manager/Travel Agent
Provided travel information, arranged/booked flights, and accommodation, coordinated land transportation services. Produced receipts and billing statements to meet the University’s requirements. Handed in weekly sales reports, cash flow, bank statements and supplier payment relation sheet. Collected, organized, store information. Oversaw special projects and tracked progress towards company goals Analysed and presented information to the Directive Board.
English Deartment Coordinator
Developed, coordinated, implemented actions, to provide teachers with different technics and tools to perform over the expected and meet the requirements stablished by the SEP and the school. Arranged conferences and workshops; observed and evaluated classes and teachers’ performance. Reviewed and proofread evaluations, analysed class and evaluation contents. Registered and interpreted academic information. Worked as liaison between school, teachers, parents, and students. Planned and organized festivals, open classes, attended parent meetings and any other school related activities.
Travel Agent / VISA Advisor
Provided tailored customer service and information related to the US VISA application. Advised, aided, and scheduled appointments for the US Consulate and US Embassy.
